Refund & Return Policy

Thank you for shopping at Utensils Store! We value your satisfaction and aim to provide you with high-quality products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility
You may return items purchased from Utensils Store within 30 days of the delivery date for a full refund or exchange, provided they meet the following criteria:

• Items must be unused, in their original packaging, and in resalable condition.
• Items that are marked as final sale or clearance are not eligible for returns.

2. Return Process
To initiate a return, please follow these steps:

1. Contact our customer service at (518) 316-5388 or via email at denzelhodges@utensilsestore.com to request a return authorization.
2. Provide your order number and details about the item you wish to return.
3. Once approved, you will receive instructions on how to return your item.

3. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50.

4. Refunds

• Refunds will be processed within 5-7 business days after we receive and inspect your returned item.
• The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process above and place a new order for the desired item.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions for returning the item and arrange for a replacement or refund.

7. Contact Information
For any questions or concerns regarding our Refund & Return Policy, please contact us at:
Utensils Store
2261 E 1st St
Brooklyn, NY 11223
Phone: (518) 316-5388
Email: denzelhodges@utensilsestore.com